Frequently Asked Questions
Below we have posted some of the most frequently asked questions. If you cannot find the answer to your question below, please feel free to e-mail us with your question.
Q: Is your site secure?
A: Yes, the ordering page is secure. For the rest of the site, it in not necessary.
Q: How are bicycles shipped?
A: Bikes are shipped UPS Ground. It takes appx. 5 working days for shipping. We strive to get the bikes assembled, adjusted, and re-packed within a few days of the order. Sometimes the volume is so high that we get behind. If this is the case, we'll let you know.
Q: Is much assembly required?
A: The bikes come mostly assembled. The handlebars and the pedals will have to be put on and in the case of a bicycle with a Triple Tree fork or Linkage fork, these forks will have to be assembled and installed. Assembly should be performed by a professional bicycle mechanic.
Q: Do you charge sales tax?
A: Only if you have the product shipped within California.
Q: Do you ship internationally?
A: No, sorry. There are far too many customs restrictions to be able to accomodate this.
Q: Can you ship to APO Addresses (military)?
A: Parts: Yes. - Bikes: No.
Q: Can I track my order?
A: Due to the nature of our business, the orders are shipped from one of many locations and we can not offer immediate tracking information. If an order is overdue (see time frame for shipping above) please contact us and we will obtain the tracking number for you or start a trace... as needed.
Q: What if a bike is damaged in shipment?
A: If there is obvious damage to the box, please make note of it to the driver (ask him/her to confirm the damage) or call your local office. They will need to see the box so please save it. If the damage is obvious, refuse the package. If you discover shipping damage that was not immediately apparent, please notify UPS and then send an e-mail to us and we will work out a solution. We pack the bikes quite well and UPS does a good job at moving them but...
Q: How are bicycles shipped?
A: Bikes are shipped UPS Ground or FedEx ground. It takes appx. 5 working days.